FAQ

 

What types of products do you offer?

We provide a curated selection of eco-friendly home goods and stylish accessories. Our product range includes artisanal candles and sustainable kitchenware, all designed to enhance your living space while promoting environmental sustainability.

How do I ensure the quality of your products?

Our commitment to quality craftsmanship is reflected in our selection process. We source products that meet high standards of durability and design, ensuring that each item not only serves a functional purpose but also contributes positively to your home environment.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

How long does shipping take?

Orders are typically shipped within 4 to 5 business days. Delivery times may vary based on your location and the shipping method selected at checkout.

Do you offer international shipping?

Currently, we focus on delivering within specific regions. Please check our shipping policy for more information on available shipping destinations and any associated fees.

What should I do if my item arrives damaged?

If your order arrives defective or damaged, please inspect the item immediately and contact us. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Additionally, we do not accept returns for hazardous materials or sale items. Please refer to our return policy for a comprehensive list of non-returnable items.

How can I contact customer support?

You can reach our customer support team via email at awaisbwn24022003@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding your order or our products.